Sales Support Superstar
Trade · Auckland CBD, Auckland (Hybrid), New Zealand · Full-Time · $25/hr
A coach talks with a customer, spots a need, and then the follow-up lands with you. In this hybrid Sales Support role in Auckland CBD, you make sure what was promised actually happens, from the first chat to the finished result.
You will be the dependable link between customers, coaches and the operational teams. That means confirming details, checking information is correct, steering referrals through the business and keeping every customer's experience consistent.
It suits someone who owns their work, speaks with confidence and treats accuracy as non-negotiable. Strong customer service from a South African call centre, branch or sales desk is good grounding.
Key Responsibilities
- Be the trusted contact between customers, coaches and internal teams, presenting the organisation well every time
- Pick up the customer needs raised in coaching conversations and see them through
- Speak to customers directly to confirm details and move agreed solutions forward
- Make sure every opportunity is captured correctly, checked and acted on
- Steer referrals through the business from first spotting to completion, and chase leads so they progress on time
- Earn customer trust with clear, honest and consistent communication, keeping strong relationships with customers and internal stakeholders
- Spot gaps or unclear details, arrange the right follow-up and pass requirements accurately to the right teams
- Track open actions and own the follow-through, using good judgement to sort out customer concerns and process problems
- Keep records accurate in the relevant systems and juggle competing priorities without losing accuracy
- Help build a cooperative team focused on outcomes customers can trust
Requirements & Eligibility
- Previous experience in sales, customer service, client support or a similar customer-facing setting
- Strong spoken and written communication, and confident speaking to customers directly and professionally
- Able to earn credibility and build long-lasting customer relationships
- Careful with detail when handling customer information, and able to verify requirements and follow through accurately
- Excellent organisation and time management, juggling several priorities and stakeholders
- Proactive and accountable in customer service, with a positive, customer-first attitude
- Resilient and adaptable when things move fast
- Comfortable with technology and quick to learn new systems
- Strong problem-solving and critical thinking
- Works well as part of a wider team
- Dependable, professional and committed to accurate customer outcomes; sponsorship is available for suitable overseas candidates who meet the role requirements and applicable visa criteria
Apply: jobs@mzansiabroad.co.za · WhatsApp