Restaurant Manager
Hospitality · Christchurch Central, Canterbury, New Zealand · Full-Time · $29/hr
Bookings, cash-up, a full floor at peak time and a team made up of local and international staff. This permanent, full-time Restaurant Manager job in Christchurch Central, Canterbury, New Zealand needs a leader, not just a shift supervisor.
You will own the performance of a busy front of house, set clear service standards, grow your people and act as the link between management, staff and guests.
The employer wants someone whose leadership record can be properly matched to the job. Keep your references and proof of past roles ready, as documents may be asked for.
Key Responsibilities
- Take charge of front-of-house performance and set clear standards for service and operations
- Lead, coach and grow a mixed team of local and international hospitality staff, tracking performance and giving useful feedback
- Run opening and closing routines, plus the daily cash-up and cash handling
- Handle reservations and booking needs, and manage guest flow so service holds up at peak times
- Help management with staff schedules and rosters
- Keep Directors and General Management informed
- Apply workplace policies and procedures the same way every time
- Spot service problems and act to fix them
- Build good relationships with guests, encourage them to come back, and back ideas that lift satisfaction and revenue
- Make sure liquor is served responsibly and in line with the rules
- Keep the workplace professional and positive, working with management to make operations more efficient and consistent
Requirements & Eligibility
- Minimum 2 years' experience in restaurant management or a comparable senior hospitality position
- A track record running front of house
- Proven at leading, training and developing hospitality staff
- Knows how busy, multi-sitting restaurants work
- Excellent communication and people skills, with a mature, professional approach to managing staff
- Strong customer service and a knack for building relationships
- Working knowledge of hospitality service standards and a sound grasp of liquor service and licensing compliance
- Can keep guest flow moving during busy trading
- Organised and decisive, staying calm and effective under pressure
- Willing to learn the venue's products, systems and procedures
- Flexible for evening and weekend work
- Able to work a minimum of 30 hours per week across 5 days
- Genuine hospitality work history that can be verified; you must be able to supply information or documents on your background where required
- Overseas candidates who meet the position criteria may be considered for employer-sponsored employment and immigration support
Apply: jobs@mzansiabroad.co.za · WhatsApp