Motel manager
Construction · San Remo, Mornington Peninsula & Bass Coast VIC, Australia · Full-Time · $80,000/yr
Your day runs from the front desk to the housekeeping cart to the books. This motel in San Remo, Victoria needs a manager who takes charge of the people, the rooms, the guests and the numbers, and keeps the place earning while visitors leave happy.
The owners want hands-on hospitality know-how, a steady hand with staff and a head for business. They also want proof: your work history, skills and track record will be checked, so this is not a title-filler hire.
Have your references, qualifications and a clear employment record ready before you apply. If you ran a lodge, guesthouse or hotel back in Mzansi, that counts as accommodation experience worth showing.
Key Responsibilities
- Run every part of the motel from one day to the next, covering reception, housekeeping, upkeep and guest care
- Lead the team: train staff, build the rosters, supervise shifts and keep the workplace positive and professional
- Hold the line on clean rooms, good presentation and friendly service
- Deal quickly with guest questions, complaints and anything that goes wrong on site
- Track room occupancy, reservations, takings and how the business is tracking overall
- Help set budgets, apply financial controls and keep costs in check, looking for sensible ways to lift profit and efficiency
- Arrange repairs, maintenance jobs and upgrades to the building and facilities
- Look after dealings with suppliers, tradespeople and service companies
- Come up with ideas that bring in more bookings, happier guests and a stronger local profile
- Keep financial, operating and guest records up to date and correct
- Make sure the motel meets workplace, health and safety, hygiene and hospitality rules
- Act as the face of the motel with nearby businesses and tourism organisations, and keep reviewing how things run so improvements land where needed
Requirements & Eligibility
- Proven time spent managing a motel, hotel or other accommodation business
- Hospitality operations and management background that can be verified
- Track record of leading, training and managing hospitality staff, with a solid feel for guest service and how accommodation runs
- Hands-on experience with budgeting, cost control and keeping an eye on revenue
- Good at customer service and at settling conflict
- Comfortable making your own decisions and owning operational issues
- Has used hotel management systems and point-of-sale software
- Communicates well and gets on with people
- Well organised, with an eye for detail, and able to juggle many tasks in a busy hospitality setting
- Relevant hospitality qualifications are advantageous
- Ready to work flexible hours, weekends and public holidays included
- Fluent Mandarin or another extra language will be highly regarded
- Can supply genuine employment history, qualifications and professional references to be checked, and must satisfy applicable Australian employment and employer sponsorship requirements
Apply: jobs@mzansiabroad.co.za · WhatsApp