Cafe Duty Manager
Hospitality · Franklin, Auckland, New Zealand · Full-Time · $25 - $40/hr
Opening up, keeping the coffee and food right, guiding the team through the rush and closing down tidy: that is a shift for this Cafe Duty Manager in Franklin, Auckland. The professional hospitality team needs someone dependable and customer-focused who will take charge of daily operations.
You will oversee service, coffee and food, team coordination, stock, cleanliness and the other everyday tasks a café runs on. More than the job title, the employer values verified hospitality experience, leadership, professional conduct, reliability and high standards on every shift. In return you can apply your skills in a structured workplace and grow your leadership and café management experience.
Check the weekend availability requirement before applying.
Key Responsibilities
- Run the café day to day so service stays welcoming and professional all shift, from opening to closing procedures
- Coordinate the team, hand out duties to keep the workflow and service standards on track, and support and guide staff when trade is busy
- Supervise the till, sales processing and correct customer payments
- Oversee coffee, drinks and food prep so quality and presentation hold, including preparing and packing coffee products
- Help customers with questions about products, the menu and service, and deal with complaints professionally
- Keep service and work areas clean, hygienic, well presented and organised all day
- Watch stock levels and organise restocking of shelves, displays and café supplies
- Help train team members and keep workplace service standards up, ensuring food safety, hygiene and health and safety requirements are met
- Behave professionally and represent the business well with every customer
Requirements & Eligibility
- Earlier experience in a café, hospitality, customer service or supervisory role is preferred
- Demonstrated experience helping to coordinate or support daily café operations
- Hands-on barista and coffee skills are a strong advantage
- Proven at giving customer service that is reliable, consistent and professional
- Communicates clearly and has strong people skills
- Can lead, support and work well in a hospitality team, taking responsibility for operational tasks and making sound decisions on your own
- A positive attitude and willing to learn and take on more responsibility
- Strong work ethic, reliability, professional integrity, good personal presentation and professional conduct
- Juggles several responsibilities in a busy customer-facing setting
- Understands food safety, hygiene and workplace health and safety requirements
- Available to work both weekend days or at least one Sunday
- Hospitality experience and employment history that are genuine and can be verified
- Must satisfy the New Zealand employment and visa requirements that apply; candidates who need employer-supported visa sponsorship may be considered
Apply: jobs@mzansiabroad.co.za · WhatsApp